Refund Policy

Scope

This policy applies to subscriptions and one-time credit purchases made directly through Image To Video AI. Cash refunds are reviewed by our support team. Returning generation credits to your account is a separate process and does not refund a payment.

Seven-Day Refund Window

You may request a full refund within 7 calendar days of the payment if none of the paid credits issued for that payment have been used. This applies to initial subscription payments, subscription renewals, and one-time credit purchases. For a renewal, only credits issued for the payment being refunded are considered; using credits from an earlier payment does not by itself disqualify the request.

The window starts at the time of the successful payment. Please stop using the credits covered by your request while it is under review. We check the order and credit history, including any pending generations, before deciding eligibility. A failed generation whose credit deduction has been reversed does not count as use.

Outside the exceptions below and any rights required by law, payments with used credits or requests submitted after the seven-day window are not eligible. We do not offer proportional cash refunds for partly used credit purchases, unused subscription days, or unused portions of annual plans. Free, bonus, promotional, and expired credits have no cash redemption value.

Billing Errors and Service Problems

Contact us if you were charged twice for the same purchase, paid without receiving the purchased credits, or could not use the purchased service because of a verified technical fault. We investigate these separately from ordinary refund requests, including when the seven-day window has passed. Depending on the issue, we will correct the charge, supply missing credits, restore access, or issue an appropriate refund. No refund will exceed the amount actually paid for the affected purchase.

AI results can vary. A successfully generated result that does not match your preferred style or expectations does not by itself qualify for a cash refund. This does not exclude a claim about a defective service or any remedy required by law.

Credits for Failed Generations

When a generation is recorded as failed, the service attempts to return the credits deducted for that task. Check your generation history and credit records. If the return is missing, contact support with the task ID so we can investigate and correct it. A task that is still processing is not yet a confirmed failure.

A credit return restores the task's deducted credits; it is not a cash refund and does not make previously used credits from other successful tasks refundable.

Subscription Cancellation

You can request cancellation from Billing settings. Check the cancellation status and effective date shown there. If cancellation is unavailable or fails, contact support before your next renewal so we can help.

Cancellation stops future renewals once it takes effect. It does not automatically refund a payment already made. A renewal payment can be reviewed under the same seven-day and unused-credit conditions above. Cancellation does not extend credit expiration dates; access and remaining credits follow the plan's stated terms and the cancellation details shown in your account.

How to Request a Refund

Email support@imagetovideo-ai.org with the subject “Refund Request”, or submit a support ticket. Include:

• Your account email address.
• Your order number or payment reference, purchase date, and amount paid.
• The reason for the request and any relevant task IDs or screenshots.

Do not send passwords, authentication codes, or full payment-card numbers. We may request reasonable information to verify the account and payment. We aim to respond within two business days; investigations can take longer. Eligibility is based on when you submitted the request, not when we reply.

Approved Refunds

We confirm the decision and refund amount by email or support ticket. Approved refunds are sent through the original payment method. The time until the money appears depends on your bank and payment service; we will let you know when the refund has been submitted.

The credits covered by a refund are removed, and any subscription access covered by that refund ends. Credits and purchases unrelated to the refund are not removed. If a payment dispute is already open, tell us so we can coordinate the resolution and avoid reimbursing the same payment twice.

Your Rights and Policy Updates

Nothing in this policy limits mandatory consumer rights, including any applicable withdrawal rights or remedies for defective digital services. Those rights take priority over the restrictions above. We review suspected refund abuse individually, subject to applicable law.

Updates will appear on this page with a revised last-updated date. A later update will not reduce refund rights applicable to an earlier purchase. For questions, contact support@imagetovideo-ai.org.